This is the privacy policy statement of Melhor Group whose rights are owned by New Era Solutions Pvt Ptd.
Melhor Group is committed to respecting your privacy and to complying with applicable data protection and privacy laws of India. We will safeguard all information of our customers that has been shared with us in accordance with the standards of security as per the applicable laws prevalent in India. This Privacy Policy Statement aims to give you information on how we collect and process your personal information. All information is provided with the complete knowledge of owner and appropriate measures have been taken to ensure that user’s credentials are not misused, accidentally destroyed or lost within the environment of Melhor Group,
By using this Website, contacting us, or providing any personal information, you signify your consent to this Privacy Policy, agree to comply with its terms, and consent to our collection and usage of your personal information as described in this Privacy Policy, in all cases subject to applicable law. While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. We will limit the collection and usage of customer information to the required minimum in order to provide service to our customers.
We will permit only authorized employees, who are trained in proper handling of customer information, to access such information such as providing and personalizing the services, communication with you, facilitating the loyalty programs and to accomplish our business purposes.
We do not sell, rent or share personally identifiable information made available to us.
This Privacy Policy Statement confirms that the Melhor Group agrees to protect its customers’ Personal Data by complying with the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000 and other relevant rules and regulations.
This Privacy Policy Statement applies to persons anywhere in the world who access or use Melhor Group’s websites or apps or otherwise submit Personal Data to the Melhor Group. In addition to this Privacy Policy Statement, our customers also accept and are bound by any other relevant Melhor Group policies which may be released to our customers either by mail and/or any other electronic methods.
This Privacy Policy covers our usage of personally identifiable material that is shared by you on our site. This Policy also covers treatment of any personally identifiable information shared with us.
The Privacy Policy Covers personally identifiable material that may be collected through the website or any other means operated by Melhor Group.
This Privacy Policy does not apply to the activities of organizations not owned or controlled by us, or to people who are not employed or managed by us as also in respect of information required to be shared with public/private authority by operation of any applicable law, court order or direction.
We may use customer information as we believe to be necessary or appropriate for following purpose but not limited to:
(a) To comply with applicable law, including laws outside your country of residence;
(b) To comply with legal process;
(c) To respond to requests from public and government authorities,
(d) To register you as a customer and provide you with products or services
(e) To enforce our terms and conditions;
(f) To enter into or conclude or perform any contract we have entered into with you.
(g) Process your payments to us;
(h) To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
(i) To protect our operations, such as in the event of any reorganization, merger, sale, joint venture, assignment, transfer,
(j) To protect the rights, privacy, safety or property of Melhor Group
(k) To allow us to pursue available remedies or limit the damages that we may sustain.
(l) To manage our relationship with you.
(m) For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale.
(n) For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
The Personal Data the Melhor Group may receive from customers may include, but is not limited to:
• Identity Data: names, usernames, marital status, title, date of birth, gender; passport, nationality, place of birth, photographs.
• Contact Data: address, email address and telephone numbers.
• Usage Data: information about how you use our website, products and services.
• Marketing and Communications Data: your preferences in receiving marketing from us and our third parties and your communication preferences.
• Financial Data: bank account and credit and payment card details;
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies we use may include:
• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both Session and Persistent Cookies for the purposes set out below:
• Necessary / Essential Cookies: These are session Cookies. These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.
• Cookies Policy / Notice Acceptance Cookies: These are Persistent Cookies. These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies: These are Persistent Cookies: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy. Melhor Group may use the services of third parties to collect and process personal information through cookies and other digital markers on our behalf.
Before using the Melhor Group’s websites, or services, customers must understand and agree that customers’ Personal Data may be processed, stored, transferred or shared:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or we are legally obligated to retain this data for longer time periods.
It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
We will take all steps reasonably necessary to ensure your data is processed fairly and lawfully, in accordance with applicable laws and this Privacy Policy Statement. By submitting your Personal Data, you agree to such transfer, storing or processing in order for us to perform our operational, administrative and regulatory functions.
• Disclosures to our personnel in Melhor: Access to your Information within Melhor will be limited to the personnel who need to know the information for the purposes described in this Privacy Policy.
• Third Party: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
• Other legal requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: Comply with a legal obligation, Protect and defend the rights or property of the Company, Prevent or investigate possible wrongdoing in connection with the Service, Protect the personal safety of users of the Service, or the public Protect against legal liability.
• Right to Access: You have the right to access information held about you. Your right of access can be exercised in accordance with DPDP, Act and other applicable laws. Any access request generally comes at no cost to you, but may, where permissible, be subject to a fee to meet any extraordinary administrative costs in providing you with details of the information we hold about you.
• Right of Erasure/Rectification: You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. You may update, amend, or delete your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us. Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so. Deletion and/or altering of Your Personal Information will take a minimum of 15 working days.
• Right of Security and Confidentiality: We have adopted reasonable security practices and standards as per applicable law to protect your Information, and such standards are in line with the best industry practices for confidentiality and security and are commensurate to the nature of Information processed by us.
We do not guarantee or warrant the security of our servers nor can we guarantee that information you supply through our website will not be intercepted while being transmitted over the Internet. We follow generally accepted industry technical, we encrypt that information using secured socket layer technology. The Melhor Group is not liable for any potential loss or damages under the following conditions:
• Natural disaster, war, terrorist attack, interruption of electric power, fire, water, etc. which is beyond the Melhor Group’s control;
• Privacy Policy does not cover any personal data that you choose to give to unrelated third parties. We do not monitor or control the information collected by such sites or the privacy practices of any third parties, and we are not responsible for their practices or the content of their sites.
• Transfer of the OTP Token/security password and/or user password by the customer;
• Telecommunication problems which are beyond the Melhor Group’s control;
• Functionality problems with customers’ electronic devices;
• Misuse of the Melhor Group’s services; and
• Any other circumstances which are beyond the Melhor Group’s control.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
Customers agree that the Melhor Group may amend and/or change this Privacy Policy Statement and other relevant policies from time to time and without notice. We encourage you to periodically review this Policy for the latest information on our privacy practices.
We will notify you of any changes by posting the new Privacy Policy on this page by updating the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions or grievance you can contact us:
By email: info@melhorgroup.com
By visiting this page on our website: https://melhorgroup.com/contact
By phone number: +91-95555 55550
By mail: Melhor House,149/5, Ring Road, Kilokri, New Delhi – 110014